Privacy Policy

Ankara Revolution Privacy Policy

Effective Date: January 1, 2024
Website: www.ankararevolution.com
Business Name: Ankara Revolution
Location: Abuja, Nigeria

At Ankara Revolution, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, place an order, contact us, subscribe to our mailing list, or interact with our brand online.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Nigeria Data Protection Act 2023, other applicable Nigerian laws, and accepted data protection principles. The NDPA established Nigeria’s Data Protection Commission and provides a legal framework for the protection of personal information, data subject rights, responsible processing, and remedies where rights are breached.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you use our website or services. This may include:

Personal identification details:
Your name, email address, phone number, billing address, shipping address, and account login details.

Order and transaction details:
Products ordered, order history, delivery details, payment confirmation, refund requests, return requests, custom order details, and customer service records.

Payment information:
We may collect limited payment-related information needed to process your order. Full payment card or banking details are usually processed securely by third-party payment providers and are not stored directly by Ankara Revolution.

Website and device information:
IP address, browser type, device type, pages visited, time spent on the website, referral links, cookies, and other analytics information.

Marketing information:
Your email subscription preferences, promotional interests, responses to campaigns, reviews, feedback, and communication preferences.

Custom order information:
If you request custom tailoring, we may collect measurements, style preferences, fabric choices, body-fit preferences, delivery timelines, and related order notes.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders.
To create and manage your customer account.
To confirm payments and issue invoices or receipts.
To communicate with you about your orders, returns, exchanges, refunds, or custom requests.
To provide customer support.
To improve our website, products, services, and shopping experience.
To personalize product recommendations and promotions.
To send newsletters, offers, style updates, and marketing messages where you have opted in.
To prevent fraud, unauthorized transactions, and website misuse.
To comply with legal, tax, accounting, regulatory, and data protection obligations.

Under the Nigeria Data Protection Act, personal data processing should be based on a lawful basis such as consent, contract, legal obligation, vital interest, public interest, or legitimate interest.

3. Legal Basis for Processing Your Data

We process your personal information based on one or more of the following lawful grounds:

Contractual necessity:
When we need your information to process your order, deliver products, provide customer support, or manage your account.

Consent:
When you subscribe to our newsletter, accept cookies, submit certain forms, or agree to receive promotional messages. Consent under the NDPA should be freely given, specific, informed, and unambiguous.

Legal obligation:
When we need to keep records for tax, accounting, fraud prevention, regulatory, or legal compliance.

Legitimate interest:
When we improve our services, secure our website, respond to customer inquiries, analyze shopping behavior, or promote our products in a way that does not override your privacy rights.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, keep items in your cart, remember your preferences, understand website traffic, and support marketing activities.

Cookies may help us:

Recognize returning visitors.
Remember shopping cart activity.
Improve website speed and performance.
Analyze how visitors use our website.
Show relevant advertisements or promotions.
Measure the effectiveness of campaigns.

We may use tools such as Google Analytics, Meta Pixel, or other advertising and analytics services. These tools may use cookies or similar technologies to understand website activity and improve marketing performance.

You can choose to disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

5. Payment Processing

When you make a purchase on Ankara Revolution, your payment may be processed by secure third-party payment providers. These providers may collect and process payment information according to their own privacy policies and security standards.

Ankara Revolution does not intentionally store your full debit card, credit card, or bank account details on its website. Payment details are handled through secure payment gateways and financial service providers.

6. Sharing Your Information with Third Parties

We do not sell your personal information.

However, we may share your information with trusted third parties who help us operate our business and provide our services. These may include:

Payment processors.
Delivery and logistics partners.
Website hosting providers.
Email marketing platforms.
Analytics providers.
Customer support tools.
Professional advisers such as accountants, auditors, consultants, or legal advisers.
Government, regulatory, or law enforcement authorities where required by law.

Third-party service providers are expected to use your information only for the purpose of providing services to Ankara Revolution or complying with legal obligations.

7. Marketing Communications

If you subscribe to our mailing list or agree to receive promotional messages, we may send you updates about new arrivals, discounts, sales, fashion collections, custom order offers, and Ankara Revolution news.

You can unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails or contacting us directly.

Where marketing communication is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that happened before the withdrawal.

8. Children’s Privacy

Our website may display clothing for children, such as kids’ outfits, mother-and-daughter sets, father-and-son sets, and family matching outfits. However, our website is intended to be used by adults who can legally place orders.

We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian. Under the NDPA, additional protection applies to children, and consent for children’s data should be obtained from a parent or legal guardian.

If we discover that a child has provided personal information without proper consent, we will take reasonable steps to delete such information.

9. International Data Transfers

Some of our third-party service providers may store or process information outside Nigeria. Where this happens, we will take reasonable steps to ensure that your personal information is protected in line with applicable data protection laws.

International transfer of personal data under the NDPA may require safeguards such as adequate protection, appropriate contractual safeguards, explicit consent, or another lawful transfer basis.

10. Data Retention

We keep your personal information only for as long as necessary for the purpose for which it was collected, including order fulfillment, customer service, legal compliance, tax records, dispute resolution, fraud prevention, and business recordkeeping.

When your personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws and business requirements.

11. How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

Secure website hosting.
Password-protected systems.
Restricted access to customer information.
Secure payment processing.
Website monitoring and maintenance.
Use of SSL or HTTPS encryption where applicable.
Internal handling procedures for customer data.

No online platform is completely risk-free, but we take reasonable precautions to protect your information.

12. Your Rights Under the Nigeria Data Protection Act 2023

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally allowed.
Withdraw consent where processing is based on consent.
Object to certain types of processing.
Request restriction of processing in certain cases.
Request transfer of your data where applicable.
File a complaint with the appropriate data protection authority.

The NDPA protects data subject rights and provides means of recourse and remedies where those rights are breached.

To exercise your rights, please contact us using the contact details below.

13. Account Information

If you create an account on our website, you are responsible for keeping your login details confidential. Please use a strong password and do not share your account information with others.

You may contact us to update, correct, or request deletion of your account information, subject to any legal or business recordkeeping requirements.

14. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, payment platforms, delivery services, or other external services.

Once you leave www.ankararevolution.com, we are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to read their privacy policies before sharing personal information with them.

15. Social Media and WhatsApp Communication

If you contact us through WhatsApp, Instagram, Facebook, X, TikTok, or other social platforms, we may collect the information you provide through those channels, such as your name, phone number, social media handle, order inquiry, measurements, delivery details, or style preferences.

Your use of those platforms is also subject to the privacy policies of the respective social media or messaging providers.

16. Reviews, Photos, and User-Generated Content

If you submit reviews, testimonials, photos, videos, or feedback to Ankara Revolution, we may use them on our website, social media pages, marketing materials, or product pages, but only where we have your permission or where you voluntarily submit them for that purpose.

You may contact us if you want us to remove a review, photo, or testimonial associated with you, subject to reasonable processing time and legal limitations.

17. Data Breach Notification

If we become aware of a personal data breach that may affect your rights or privacy, we will take appropriate steps to investigate, reduce harm, and notify affected users or relevant authorities where required by law.

The NDPA includes breach notification obligations, and data controllers may be required to notify the Nigeria Data Protection Commission within specified timelines in certain cases.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal obligations, or data protection practices.

When we update this policy, we will post the revised version on this page and update the effective date. We encourage you to review this page regularly.