FAQs

Welcome to Ankara Revolution Customer Service.

Have questions about shopping, sizing, delivery, returns, custom orders, scrubs, or family matching outfits? We have answered the most common questions below to help you shop with confidence. If you still need help, please contact our customer service team with your order number or product inquiry.

Do you have a physical store?

Yes. Ankara Revolution has a physical location in Abuja, Nigeria.

Official Address:
DQ 30, Vongarden Estate, Lugbe, Abuja, Nigeria.

Customers can visit the store for product inquiries, fittings, pickup, and other fashion-related support. We recommend contacting us before visiting to confirm availability, opening hours, or appointment requirements.

We sell women’s clothing, men’s clothing, kids’ outfits, scrubs, couple sets, mother and daughter sets, father and son sets, family matching outfits, corporate Ankara pieces, native wear, senator wear, kaftans, bubu dresses, gowns, jumpsuits, jackets, and custom-made outfits. Ankara Revolution’s website currently lists collections across women, men, kids, scrubs, matching sets, and family styles.

We offer both ready-to-wear and custom order options where available. Ready-made items can be purchased directly from the website, while custom orders will require measurements, preferred style, fabric choice, and production time.

To place an order, browse the website, select your preferred item, choose the available size or option, add it to your cart, and proceed to checkout. You will be asked to provide your contact details, delivery address, and payment information.

Yes, where available, you may contact Ankara Revolution through our official WhatsApp channel for support with product inquiries, sizing, custom orders, payment confirmation, or delivery details.

You may be able to shop as a guest, but creating an account makes it easier to track orders, save your details, view previous purchases, and enjoy a smoother shopping experience.

If you need to change your order, contact us as soon as possible. Changes may only be possible if your order has not yet been processed, packaged, dispatched, or sent into production for custom items.

Orders may be cancelled only if they have not yet been processed, dispatched, or moved into custom production. Once an order has been shipped or a custom outfit has entered production, cancellation may no longer be possible.

Once your order is confirmed, we will process it, prepare the item, and arrange delivery. For custom orders, we may contact you to confirm measurements, fabric details, style preferences, and delivery timeline before production begins.

We may accept online payments, bank transfer, card payments, and other payment methods made available at checkout. Available payment options may vary from time to time.

Yes, full payment is required before an order is processed, depending on the type of order. Custom orders usually require payment confirmation before production begins.

Pay on delivery is not available for all orders or locations. Please check the available payment options at checkout or contact customer service before placing your order.

Delivery fees within Nigeria and timelines depend on your location, order type, and available logistics options. International delivery is available on request. If you are ordering from outside Nigeria, contact us before placing your order so we can confirm shipping cost, delivery timeline, and any special requirements.

Delivery time depends on your location and the type of product ordered. Ready-to-wear items are usually processed faster than custom-made outfits. Abuja deliveries may be quicker, while deliveries to other Nigerian states or international locations may take longer.

Yes. Please ensure someone is available at the delivery address to receive the package. If another person will receive it on your behalf, kindly inform them and make sure they can provide any needed confirmation.

Delivery delays may happen due to logistics issues, weather, high order volume, holidays, incomplete address details, or events beyond our control. If your order is delayed, contact customer service with your order number so we can assist.

Most items are designed to follow standard sizing, but fit may vary depending on the fabric, style, cut, and body shape. Please check the size chart before ordering.

Yes, selected styles may be available in plus sizes or can be made through custom order depending on fabric availability and design suitability.

Yes, Ankara Revolution accepts custom orders depending on fabric availability, style complexity, and production schedule. All you need to do is to provide your preferred style, size or body measurements, fabric choice, color preference, event date, delivery location, and any special design instructions. You can send your reference image for inspiration.

Custom order timelines depend on the design, number of outfits, fabric availability, and current workload. Please place custom orders early, especially for weddings, birthdays, family photoshoots, church events, naming ceremonies, corporate events, and festive periods.

Custom-made outfits are usually not returnable unless there is a confirmed production error from our side. Customers are advised to provide accurate measurements and confirm all details before production begins.

Yes, Ankara Revolution accepts custom orders depending on fabric availability, style complexity, and production schedule. All you need to do is to provide your preferred style, size or body measurements, fabric choice, color preference, event date, delivery location, and any special design instructions. You can send your reference image for inspiration.

Returns are accepted for eligible ready-to-wear items that are unused, unworn, unwashed, undamaged, and returned in their original condition within the approved return period of 48 hours.

The following items may not be eligible for return:

Custom-made outfits
Altered outfits
Worn or washed items
Damaged items caused by the customer
Items without original packaging or tags where applicable
Clearance or sale items, unless otherwise stated
Personalized or specially requested items

Size exchanges may be possible for eligible ready-made items if the requested size is available. The item must be unused, unworn, unwashed, and in original condition.

Unless the return is due to an error from Ankara Revolution, the customer will be responsible for return delivery costs. If we sent the wrong item or there is a confirmed fault, we will review and advise on the next steps.

Yes, organizations may contact us for bulk orders, staff uniforms, family sets, event outfits, choir outfits, medical scrubs, and group clothing.

A product may be out of stock because the fabric is finished, the size is unavailable, or the item is temporarily unavailable. You may contact us to ask whether restocking or custom production is possible.

You can contact Ankara Revolution through the official contact options listed on the website, including phone, WhatsApp, email, or social media where available.

We aim to respond as quickly as possible during business hours. Response time may vary depending on order volume, weekends, public holidays, and the nature of the request.

We take reasonable steps to protect your personal information and use it only for order processing, delivery, customer service, marketing where permitted, and other purposes explained in our Privacy Policy.